About LegalSite

• What is LegalSite?

  
• LegalSite is a complete solution to help make your website compliant. You get a “mini website”, showing all your privacy related procedures on legal pages, such as Privacy Policy and Terms & Conditions, as well as a custom cookies consent banner. On top of this, you get access to our web app, which will guide you towards achieving full compliance with major privacy laws, such as GDPR and CCPA, and handling user data requests efficiently. LegalSite’s intuitive interface makes it easy to navigate our powerful suite of privacy tools that will help you become compliant with a minimal investment of time and effort.

• How is LegalSite different from other services?

  
• LegalSite is the only complete solution that helps you ensure your business’ compliance with data privacy laws. We offer a unique and innovative service that includes not only branded legal pages on your own domain, but also a powerful suite of features designed to help you achieve full compliance with the most consequential privacy regulations around the world, gather and manage consent and privacy preferences, and handle data subject requests — all from a centralized location. Our user-friendly app requires no coding, and you can set up your legal pages in a matter of minutes. We also offer a number of templates that are continuously updated by legal experts and automatically synced with your own (published) legal pages.

• How do I know when new versions of legal pages are released?

  
• To ensure that our solutions continue to meet the necessary requirements, our team of legal experts stays on top of the latest changes to data privacy laws and regulations across the globe, including the EU’s GDPR and ePrivacy Directive, the U.S.'s CCPA & CalOPPA, the 13 Australian Privacy Principles, as well as other local and regional regulations. We keep your legal pages up-to-date at all times and notify you by email as soon as new updates are made. You’re able to review these changes, and soon you’ll be able to request for the updates to be reviewed and approved by a lawyer before publishing a new version to your LegalSite.

• Can you tell me more about how you protect data?

  
• All our data is encrypted both in transit and at rest. We are GDPR-compliant and provide a Processor Agreement for you to sign.

• What kind of support do you offer?

  
• When you create an account at LegalSite, we’ll guide you through the set-up process with onboarding tips and cues. In case you have any questions or concerns after onboarding, simply visit the help section or contact us via your dashboard. You can also get in touch by sending us a message via our Contact page.

Privacy Compliance

• What is a privacy policy, and do I need a lawyer to write one?

  
• A privacy policy (also referred to as a privacy notice) is a statement or legal document that describes how a company, website, or app collects, uses, maintains, and shares data collected from or about its users. Most countries require any website that collects personal information from its users to have a written privacy policy posted on the website. You do not need a lawyer to write a privacy policy. However, it’s recommended that you consult with a lawyer when creating your privacy policy to ensure it meets all legal requirements that apply to your specific business and jurisdiction.

• What is the difference between a privacy policy and terms and conditions?

  
• The difference between a privacy policy and terms and conditions is that a privacy policy protects your users’ rights, while terms and conditions protect your website’s rights. Privacy policies outline how you interact with user data, and terms and conditions outline the rules for using your site, along with the rights you retain under relevant laws and regulations.

• What is consent in the context of GDPR?

  
• Consent here refers to the informed voluntary agreement of an individual to engage in a particular event or process. Broadly speaking, users need to be able to decline, withdraw or give consent. Consent may be acquired using any method that would require the user to take a direct and verifiable affirmative action; these can include checkboxes, text fields, toggle buttons, sending an email in confirmation, and so on. In the context of GDPR, cookie consent is the act of consenting to, rejecting, or specifying the use of cookies on a website. Unlike other laws regarding cookie consent, the GDPR requires that websites give users options for which cookies are used, if any, as they access a site. To comply with the GDPR’s cookie consent requirements, your website or app needs a cookie consent function that users see before cookies can be applied. The consent function can appear as a banner, popup, or form that users will see and can interact with when they enter your site.

• What is GDPR?

  
• GDPR is a regulation to strengthen data protection for all individuals within the European Union (EU). This means that if you have a website that processes data related to people in the EU, you need to follow laws and procedures to become compliant. Besides the GDPR, many regions around the globe are putting in place privacy laws which businesses are expected to comply with.

• What’s the risk if I don’t comply?

  
• The GDPR has multiple penalties against those who violate its privacy and security standards, with fines reaching into millions of euros. Some possible penalties include financial penalties (up to EUR 20 million or up to 4% of annual worldwide turnover), disciplinary measures, as well as compensation for damages or damaged reputation.

• Does the GDPR apply to U.S.-based businesses and websites?

  
• Yes, the GDPR does apply to US websites that collect the personal data of EU residents. Personal data includes any identifying information, such as names, contact information, and device details. Non-compliance with the GDPR could lead to fines and legal penalties, even for U.S.-based businesses and websites.

• What is CCPA?

  
• The California Consumer Privacy Act of 2018 (CCPA) is a privacy regulation aimed to guarantee protection for all individuals in California. It applies to any businesses that collect, use, or share user's personal data, whether the information was obtained online or offline.

• What constitutes personal data?

  
• The law defines personal data as any information that relates to an identifiable living individual. Different pieces of information, which collected together can lead to the identification of a particular person, also constitute personal data — for example, first or last name, a cookie ID, or email.

Plans and Payment Options

• What payment methods do you support?

  
• We support all major credit cards such as Visa, Matercard, American Express, and Discover. Subscriptions are processed using Chargebee and payments are processed using Stripe, so you may see these names appear on your credit card statement.

• Will I get a VAT invoice?

  
• Yes, if you enter your VAT information during signing up you'll receive an invoice specifying the VAT amounts. All listed prices do not include VAT. VAT is calculated upon entering billing information.

• What's your cancellation policy?

  
• You can cancel at any time unless you have a long-term contract with us. If that is the case, please contact your account manager.

• Do you have a refund policy?

  
• We do not offer refunds. If you cancel an active plan, you have full access to your account until the end date of your last paid subscription period.

• Can I change my plan?

  
• You can make changes to your plan at any time. If for instance, you start on the Free plan, you can upgrade to the Business or Enterprise plan at any later time. To change your plan, send us an email or contact us from your LegalSite dashboard, and we will make the change for you. Please note that we do not offer refunds for downgrades.